Eb04 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly explains what information eb04 collects, how it is used, stored and protected, and your rights as a user.
Effective date: 1 January 2026. This policy applies to all users accessing eb04.com.
Information We Collect When You Use the Platform
Eb04 collects several categories of information to keep the platform running smoothly and to deliver a better experience for users. This information is collected directly from you during registration and use, as well as automatically through industry-standard tracking technologies.
Account Information
When you register, you provide a username, password, email address or phone number, date of birth, and identity details required for verification purposes. This information is used to create and manage your account.
Device & Browser Information
The eb04 platform automatically logs your device type, operating system, browser type, IP address, time zone, and language settings when you access this website. This technical data helps us diagnose issues, prevent fraud, and improve platform compatibility.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), eb04 maintains transaction records including the payment method used, amounts, and transaction timestamps. We do not store full card details; payments are processed through compliant third-party secure payment gateways that meet industry security standards.
Usage Data
We record your activity on the platform, including games played, bets placed, session duration and interactions with platform features. This data is used solely for internal purposes — to improve our services and maintain platform integrity.
- Information We Collect
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
How Your Information Is Used
Eb04 uses collected information only for limited, specific purposes. We do not use your data for anything unrelated to delivering our platform services. The primary purposes are as follows:
- Account Management: Creating, verifying and maintaining your user account, and enabling secure login.
- Transaction Processing: Processing deposits, withdrawals, and any MYR financial transactions you carry out through the platform.
- Security & Fraud Prevention: Identifying suspicious activity, preventing unauthorised access, and safeguarding the integrity of the platform.
- Service Improvement: Analysing aggregated usage patterns to improve features, performance and the overall user experience.
- Service Communications: Sending important notifications about your account, transaction confirmations, security alerts and policy updates.
- Legal Compliance: Fulfilling applicable legal obligations, including anti-money laundering requirements and the regulatory requirements of Malaysian authorities.
Cookies & Tracking Technologies on the Platform
Eb04 uses cookies and similar tracking technologies to enhance functionality and understand how users interact with the platform. Cookies are small text files stored on your device when you visit a website.
Two types of cookies are used: Session cookies which are deleted when the browser is closed to maintain login sessions, and Persistent cookies which stores preferences such as your interface language. You can manage cookie settings through your browser, though disabling all cookies may affect platform functionality.
Eb04 does not use cookies to track you across websites unrelated to our platform.
Data Storage & Security Measures
Your personal information is stored on servers protected by industry-standard security protocols. eb04 applies encryption to sensitive data both in transit and at rest. Access to data is restricted to relevant personnel who require it to carry out their duties.
Account data is retained for the duration the account remains active and securely deleted upon closure in accordance with Malaysian law. Transaction records are kept for the period stipulated by law for compliance and audit purposes.
No data transmission over the internet is 100% secure; you are advised to use a strong password and never share your login credentials.
Sharing Information with Third Parties
Eb04 does not sell or rent users' personal information for marketing purposes. Information is shared only in the following limited circumstances:
- Payment Service Providers: Sharing transaction details with approved payment gateways to process MYR transactions.
- Legal Requirements: Disclosing information to legal authorities when required under Malaysian law.
- Platform Protection: Information is shared on a limited basis with security service providers to detect and prevent fraud, subject to strict confidentiality agreements.
- Any sharing is limited to necessary information only, and recipients are bound by the same data protection obligations as eb04.
Your Rights & How to Contact Us
Registered eb04 users have several rights regarding their personal data:
- Right of Access: Requesting a copy of the personal information we hold about you via our support email.
- Right to Rectification: Requesting corrections to inaccurate or outdated information. Some data can be updated directly through your account settings.
- Right to Erasure: Requests to close your account and delete personal data are subject to legal data retention requirements. The process typically takes a reasonable amount of time to complete.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted while an investigation or correction is being carried out.
- Right to Complain: You may lodge a complaint with Malaysia's data protection authority if you believe your privacy rights have been violated.
This Privacy Policy may be updated from time to time to reflect changes in platform practices and legal requirements. Significant changes will be communicated via the platform or by email to registered users. The updated effective date will be displayed at the top of this document.
Email: [email protected] — Our team responds within 3 business days. For general enquiries, please visit FAQ section.
Your Privacy Guarantee at eb04
Register your eb04 account with confidence, knowing your privacy and data are strictly protected. Got questions? We're here to help.